Although much of learning & development initiatives and investments focus on the various levels of leadership in an organization, frontline employees have a great impact on business results. Leaders have the responsibility of creating the vision and strategy, mobilizing the organization to action. But it is the experts and specialists who make the vision real and play-out the strategy; to deliver the projects and tasks that drive the organizations forward.

And are they ready for the challenges that they come across in this journey? Most of the time our specialists, experts and technical wizards have all the skills that contribute to their titles; they have 

the necessary knowledge in their specialty area, they are considered experts in their field or function (or are on that path) and have the technical expertise and experience. But what about the behavioral skills that need to accompany the technical skills for your specialists and experts to excel at what they do?

Here at Connect Learning and Development, we will work closely with you to understand and identify the behavioral skills that your people need to master. We’ll ask about your business strategy, your organizational culture and values, the strengths and developmental areas of your people. Then build the program that will best address and develop those skills, for the people in your organization.

Behavioral Skills… Beyond theories and models…

At Connect Learning & Development we believe in the value of theories and models in the development of behavioral skills.  It provides a framework to understand. However, understanding does not necessarily mean doing. In all our programs, we will provide structure and theory around the skills and behaviors that need to be developed. However, we will allocate more time and energy to the practical activities that will get participants to start applying these skills to their everyday lives; through discussions, exercises, role-plays and reflection.

Below you may find a set of Behavioral Skills that our Workforce Development (Individual Contributor) Programs could incorporate:

  • Emotional Intelligence
  • Communication
  • Feedback
  • Interpersonal Skills
  • Listening / Questioning
  • Collaboration
  • Influencing
  • Leadership Skills
  • Networking
  • Working in a Matrix
  • Engagement – Motivation
  • Working in Change
  • Diversity
  • Managing Up
  • Assertiveness
  • Conflict Management


Regardless of the specific behavioral skills you choose to focus on in your program, at Connect Learning and Development, we believe that the core of success lies in making the right connections… connecting with yourself and using that self-awareness to connect effectively with others. Individuals need to understand what they themselves bring to their work environment and to also understand what others are bringing… and why.

Connecting Through Everything DiSC

Through the use of Everything DiSC solutions, Connect Learning and Development designs programs that help your people develop critical behavioral skills with this dual perspective of Self and Others.  All our workplace programs will take participants through a dual journey:

  • A journey of self-awareness about who they are
  • A journey of reflection about the people whom they work with

Everything DiSC… A transformational tool that helps millions of people each year Connect more effectively….

DiSC theory and the Everything DiSC self-assessment tools provide a simple yet powerful framework for understanding both Self and the diverse spectrum of ‘Others’, within any developmental initiative.

These tools have the power to transform learners’ understanding of themselves and others, offering new choices for how they interact with the people around them.


1 Evertyhing DiSC Methodology

3 Distinct Everything DiSC Solutions for Workforce Development

Everything DiSC Workplace

Everything DiSC Productive Conflict

Everything DiSC Sales

There are three distinct Everything DiSC Solutions that we can use in any workforce development initiative.


Everything DiSC® and The Five Behaviors of a Cohesive Team™ are trademarks of John Wiley & Sons, Inc. or its affiliated companies.